Return Policies

All returns and exchanges must be approved and include our RGA form. Please contact us at 800-597-1728 for approval.

All authorized returns are subject to a 20% restocking fee. Shipping cost will NOT be refunded.

• Items must be in original packaging and in working condition.

Damage and Shortages

Please report all obvious damage(s) to your package to the driver delivering your package.  If you later find hidden damage(s) please report them right away to our customer service center thru email: alldaylighting@msn.com or by phone (800) 597-1728. If reporting after hours please leave a message and a customer service representative will return your call the following business day. Please be sure to keep the original shipping carton for possible inspection by the carrier.

All damage or shortage claims must be reported within four (4) days of delivery. Please have the email address used to placed the order available at the time of reporting.

Defective items or items shipped incorrectly will only be exchanged for the original item purchased. Refunds will not be given under any conditions.

Cancellation

All orders may be canceled provided your order has not been shipped. Once an order has been shipped the customer is responsible for all return shipping arrangements and costs.  RGA may apply please contact our customer service team for more info.

Limitations of damages

Our total liability and the liability of our suppliers to you, your customers or to any other person, relating to this contract, its performance or non-performance, or from the use of the goods furnished, is limited to the price of the goods giving rise to the claim. Except as to title, all such liability shall terminate at the end of the manufacturer’s warranty period. Neither we or our suppliers will , in any event , be liable for any special, incididental, consequential or penal damages including, but not limited to back charges, labor cost, costs of removal, replacement, testing or installation, loss of efficiency, loss of profits or revenues, loss of use of the products or any associated products, damage to associated products, lateness or delays in delivery, unavailability of products, cost of capital, cost of substitute products, facilities or services, downtime, or claims from your customers or other parties to you or directly to us for such damages.