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FREQUENTLY ASKED QUESTIONS
We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send email to CustomerCare@Alldaylighting.com |
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1. |
WILL YOU SUBSTITUTE ITEMS THAT MIGHT NOT BE AVAILABLE
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NO, WE WILL EMAIL YOU IF A PRODUCTS HAS BEEN DISCONTINUE AND THERE IS A NEW REPLACEMENT... OR IF WE'RE OUT OF STOCK AND LET YOU DECIDE IF YOU WOULD LIKE A DIFFERENT BRAND.
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CLAIMS & DAMAGE |
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ALL CRAIMS, SHORTAGES, AND DAMAGES MUST BE REPORTED TO US WITHIN FIVE DAYS OF RECEIPT OF THE MERCHANDISE. PLEASE ADVISE ACUTUAL NUMBER OF CARTONS RECEIVED. SHORTAGES REPORTED AFTER 5 DAYS ARE SUBJECT TO THE POLICIES OF EACH CARRIER.
Excluding Light Bulbs must be reported within 24hrs. |
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PRICING:
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WE STRIVED TO KEEP OUR WEBSITE PRICES CURRENT. HOWEVER, UNAVOIDABLE COST INCREASES FROM MANUFACTURER OR OTHER SOURCES MAY OCCUR. IN THESE INSTANCEES, PRICE ADJUSTMENTS MAY BE NECESSARY, WE WILL NOTIFY YOU OF THE CHANGE AT THE TIME OF ORDER PLACEMENT. WE RESERVE THE RIGHT TO CORRECT TYPOGRAPHICAL AND PRICING ERRORS WITHOUT NOTICE.
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4 |
SHIPPING
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WHILE WE CONTINUALLY STRIVE TO CONTROL THE EXPENSE OF SHIPPING PRODUCTS IN AN ENVIRONMENT OF VOLATILE COST, WE RESERVE THE RIGHT TO ADJUST FREIGHT CHARGES ACCORDINGLY.
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RETURNS AND EXCHANGES
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PLEASE FIND OUT THE RETURNS GOODS AUTHORIZATION RGA FORM |
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HOW LONG WILL THE PRODUCTS TAKE TO ARRIVE
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MOST ITEMS ARE SHIPPED THE SAME DAY VIA UPS GROUND(2-7DAYS) LARGER ITEMS OR USPS PRIORITY MAIL (2-3 DAYS) SMALLER ITEMS, IF ITEMS ARE INSTOCK.. WHICH WE'LL NOTIFY YOU IF NOT INSTOCK.
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COULD I GET THE ITEMS SHIP NEXT DAY |
YES, WE'LL BE GLAD TO SHIP OVERNIGHT.. WE WILL BILL YOU THE DIFFENERENCE IN SHIPPING CHARGES VIA PAYPAL OR GOOGLE CHECKOUT.
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8. |
DO YOU OFFER DISCOUNT ON VOLUME SALES OR RESELLERS |
YES, WE OFFER HUGE DISCOUNTS TO RESELLERS AND LARGE PURCHASES.. ALL QUOTE REQUEST MUST BE FAX TO 305-402-0280 ATTN: SALES |
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9. |
CAN I USE A CREDIT CARD WITH PAYPAL |
YES, YOU CAN USE VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS WITH PAYPAL. PLUS, WHEN YOU PAY WITH PAYPAL, YOU DO NOT EXPOSE YOUR CREDIT CARD NUMBER TO THE MERCHANT For more info |
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10. |
I DON'T LIKE USING PAYPAL |
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WE UNDERSTAND SOME CUSTOMERS PREFER A DIFFERENT FORM OF PAYMENT.. JUST CALL 1-866-284-5409 AND WE WILL BE GLAD TO ARRANGE PAYMENT VIA GOOGLE CHECKOUT. |
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11. |
DO YOU DROPSHIP
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YES, WE WILL BLIND DROPSHIP FOR OUR CUSTOMERS PROVIDE YOU FAX THE REQUEST TO 305-402-0280
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12. |
DO YOU SELL MY EMAIL ADDRESS TO OTHER COMPANIES |
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NO, ALL DAY LIGHTING LLC . MAINTAINS THE STRICT CONFIDENTIALITY OF THE BUSINESS OR PERSONAL INFORMATION IN ITS POSSESSION. ACCORDINGLY, ALL DAY LIGHTING LLC. WILL NOT TRADE, RENT OR SELL YOUR BUSINESS INFORMATION, WITHOUT THE PRIOR CONSENT OF YOU OR COMPANY.
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13. |
DO YOU OFFER FREE FREIGHT
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YES, WHEN YOU FILL OUT THE CREDIT APPLICATION AND ARE APPROVED YOU WILL QUALIFY FOR FREE FREIGHT ON ORDERS OF $1000.00 OR MORE... SOME ITEMS ARE EXCLUDED.
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